Before sending an item back, please use our Quick-Tech Form and let us try to get your issues resolved!
In the computer industry there are many reasons why incopatibilities occur and we can help you figure them out. Use the Quick-Tech Form Link Below and provide as many details as possible and we will get you some answers ASAP (Usually within minutes during business hours.). Quick-Tech Form
NOTE: There is a restocking fee on all returns. All enclosure sales are final.
|Invoice Number /PO/Order|
|Invoice Date (MM/DD/YYYY)||/ /|
|Phone Number:||Day-time phone number (required if there are any problems with your return)|
|Optional Cell Number:|
|Return SHIP TO Address:||Please Provide UPS/FEDEX Address where you would like your return sent back! ENTER NO-RETURN IF REQUESTING CREDIT!|
|Part No.||Qty||Short Description|
|Reasons for Return|
Product is less than 30 days from purchase.
Product is over 30 days from purchase.
We shipped you incorrect product
You ordered the incorrect product
|Incompatible with my current hardware|
|I have changed my mind, I do not need this product. (15% minimum restocking fee applies)|
|Problem Description (Your System Information)|
|Other information you think might be vital in replicating your problem|
If you have tech support session Id numbers, please provide them here or cut and paste our tech support e-mail responses:
Please note: If we can CONFIRM problems you are having on one of our test systems there will be no restocking fee providing product is sent back in PERFECT (like new) Condition.
If however Product is NOT returned within our Policy Guidelines, there may be a 25%-100% restocking fee (100% -items returned in unsalable condition or without all acessories) Also if we are unable to replicate your problems on our test machines there will be a 15-25% restocking fee applied as our devices are not guaranteed to work with all configurations of systems.
All Items Sent Back After 30-Days of invoice Date will be considered ONLY for WARRANTY REPAIR (NO REFUNDS AFTER 30-DAYS)
Please have your printer ready, next page will give you full instructions on returning item back to QCUSA Inc. Please Print, Sign And Include this Next Page With Your Shipment Back!